General FAQ

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1. What is your billing cycle and how can I pay?
2. If I upgrade between your plans, will I have to pay the setup fee again?
3. Will my site be backed up?
4. Do you have any limitations on the types of content which can be held on your servers?
5. Can I send spam (unsolicited bulk email) from your servers?
6. Can I use my account for commercial purposes?
7. Do you offer dialup facilities?
8. How long does it take to set up a new account?
9. Do I get detailed statistics about my site?

What is your billing cycle and how can I pay?

We bill you every three months in advance.   You can pay via our secure online payment form using VISA, Mastercard, Eurocard or VISA Delta.  Our payments are processed through WorldPay, a specialist credit card processing firm. For your protection, WorldPay do not provide your credit card details to anyone... not even us!

If I upgrade between your plans, will I have to pay the setup fee again?

No, you will not have to pay any setup fees when you upgrade - you simply pay the new monthly rate.  However, if you downgrade your hosting plan then there is a charge of US$9.98 to cover our costs.

Will my site be backed up?

We perform weekly backups of all servers for your protection.

Do you have limitations on the types of content which can be held on your servers?

Yes, we do. In a nutshell, your site must be legal and must not encourage illegal behaviour. It must not contain any obscene, threatening or hateful material. Examples of unacceptable content include pornography, pirated software, materials related to hacking, and nudity. For more information please refer to our Terms and Conditions.

Can I send spam (unsolicited bulk email) from your servers?

No.  In fact, we have a strict anti-spam policy.  Please see our Terms and Conditions for more information.

Can I use my account for commercial purposes?

Absolutely.  The Internet is the fastest growing medium in history, and we highly encourage you to take advantage of the opportunities it has to offer.

Do you offer dialup facilities?

No.  You will need to gain access to the Internet through a local Internet Service Provider.  Once you have access to the Internet, you will be able to manage your web site on our servers from wherever you are in the world.  You can manage files via FTP or our Control Panel, and can perform other administrative tasks through Telnet/Secure Shell (applies only to accounts with Telnet/SSH access).

How long does it take to set up a new account?

Not long at all. New accounts are generally set up well within 12 hours from the time we receive your order. Once your account is set up, we will send you an email to let you know your account details and login information. If you are using FTP or our Control Panel to upload your site, you can begin uploading files to your new web site as soon as you receive your account details. You will be given a temporary URL to access your site via the web prior to the completion of your domain name registration/transfer. If you are using FrontPage to upload your site, you will need to wait until your domain name has been registered or transferred before you can publish your site - that usually takes a day or two - please see our Domain Name Questions for further details.

Do I get detailed statistics about my site?

Yes.  We generate a weekly statistical report about your site's traffic.  The report will include information about visitors, page views, file accesses, referrers, browsers used by your visitors, platforms used by your visitors, visitors' hosts, visitors' top-level domains, and the most common entry and exit pages.  These reports are among the most detailed and useful around, but you will also have access to your raw log files in case you want to examine the data further.

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