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StickBoy says... |
My.kangaweb.com is your central access point to all of the facilities which are available to you as a reseller, and is a powerful tool for managing your web sites.
If you are a Reseller Gold customer, you should log in to my.kangaweb.com using the username and password of your master account. If you are a Flexible Reseller, you should log in using your reseller ID and password.
If you are a Reseller Gold customer, your customers will access your Customer HQ (your own version of my.kangaweb.com) using an address based on your own domain name. For example, if your domain name was reseller.com, your customers would access your Customer HQ at http://customerhq.reseller.com. If you are a Flexible Reseller, your customers can access your Customer HQ at http://customerhq.linuxengine.net.
Outlined below are the major sections of my.kangaweb.com, and a short description of each. Unlike my.kangaweb.com, your Customer HQ does not contain a Reseller Tasks section.
The Support section contains general information on getting a site up and running, as well as the Tech Support Wizard which helps you to find answers to your customers' (and your own) questions. You can also contact the KangaWeb support team via the Tech Support Wizard.
If you choose to allow your customers to access the Tech Support
Wizard, any queries they submit will be sent to the customer service
email address you specify in
my.kangaweb.com
-> Reseller Tasks
-> Preferences
-> General.
The Reseller Tasks section covers all of the day-to-day tasks that are carried out by resellers. It allows you to do such things as place orders, view reports and manage your sites. More detailed information on this section is given below.
The Control Panel is used by your customers to configure many aspects of their sites, and you can also use the Control Panel to configure your own site. The Control Panel allows you to upload files to your web site, manage email addresses, set up shopping cart facilities, view site statistics and a great deal more.
The Admin/Billing section deals with billing issues such as making payments.
The Resources section contains links to useful information for webmasters such as tutorials, software and search engines.
The WebMail section provides a web-based mail interface which allows you and your customers to access your KangaWeb mail from anywhere in the world. WebMail has a rich set of features for handling mail, as well as allowing its look and feel to be customized by each POP user.
The Reseller Tasks section of my.kangaweb.com is the most important section for resellers, as it allows you to perform tasks such as placing new orders, and managing your existing web sites. The Reseller Tasks section is divided into categories which are explained below:
If you are using the Order Express system, when your customers order web sites, the Orders section allows you to view their orders. Once you have reviewed an order (section 4 contains more information on reviewing orders), you can choose to submit it for processing. If you prefer, or if you have not installed Order Express, you can place orders manually via this section.
This section includes a number of reports containing summary information on your web sites. Here you can get information on sites with high traffic and sites which are currently suspended. There are also tools for finding more detailed information on a particular web site.
The Preferences section allows you to customize your Customer HQ to suit your service. Reseller Gold customers can change various aspects of its design such as fonts, colors, backgrounds and icons. All resellers can modify the Customer HQ menus by adding and removing standard items and even adding your own custom items.
For example, if you are a web designer and do not want your customers to have access to Site-O-Matic then you can simply remove the option for Site-O-Matic from your Customer HQ menu.
The preferences section also allows you to change the default names of tools such as Site-O-Matic and SpamBoxer.
Via the Site Toolkit, you can perform administrative operations on your web sites. For example, you can use the Site Toolkit to suspend a web site (disconnect the site from the Internet), grant telnet/secure shell access to a web site and diagnose mail problems. The Site Toolkit also lets you perform user management operations such as resetting user passwords.
Once you have requested an operation using the Site Toolkit, your changes will come into effect within 15 minutes of you placing your request, and you will be sent a message if appropriate.
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StickBoy says... |